Refund Policy

Refund & Return Policy

At Rawda Al Amal Electronics, your satisfaction is important to us. Please read our return and refund policy below.

Return Window

You may request a return within 10 days of receiving your order, provided the item meets the eligibility conditions below.

Eligibility

• The device must be in its original condition, with all accessories, cables, and original packaging.
• The device must be free of physical or liquid damage.
• Proof of purchase (order number or invoice) is required.
• Activation-locked devices must have all accounts (e.g. iCloud / Google) signed out.

Non-Returnable Items

For hygiene and safety reasons, certain items such as earphones/earbuds with broken seals, and any item showing signs of use or damage, may not be eligible for return.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method. Please allow up to 5–14 business days for the amount to reflect, depending on your bank or payment provider.

Warranty Claims

Devices under our 12-month warranty that develop a manufacturing fault will be repaired or replaced in line with the warranty terms.

How to Request a Return

Contact us at electronicrawda@gmail.com or +971 56 833 7011  |  +971 4 874 2243 with your order number and the reason for the return, and our team will guide you through the process.